Super easy! Our delivery ducks 🐤 have made returning as simple as a few clicks and a waddle to the post office.
Shortest answer: Apply and we will give you a label, attach it, and drop it off.
Just follow these quick steps:
- Hop over to our Returns Portal with the email you used for your order
- We'll send you a magic code, and quack quack! - you can see all your recent orders
- Click "Request Return" on the one you want to send back
- Tell us why in the notes (and if you want to swap it for something else, mention that too!)
- Hit submit
Our fluffy team will approve it within 48 hours and email you a prepaid return label - no cost to you!
Just print it, stick it on your parcel, and drop it off at your nearest Royal Mail post office. Easy peasy! 📦
See? Told you it was easy! 😄👍
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P.s. If your label doesn't arrive within 48 hours, give us a quack at "jacob@studiogooos.com" or call us on "+44 (0)191 468 3007" (Tue-Fri 11:00-17:00 UK time) and we'll sort it right out. Just remember to send it back within 14 days of requesting the return.